FAQ
How to Order
Tabletops - Please place your order through your local specialty retailer or design showroom, and be sure to note the following for each tabletop you wish to order:
•Design Name
•Size
•Shape
•Edge (optional)
•Umbrella hole (optional)
•Quantity
Table Bases - To order any of our bases, just note the item number, color and quantity for each.
Care and Maintenance
All Ancient Mosaic Studios and Casual Rustics tabletops are coated with our own stone enhancing sealer. The finest protection available, our sealer provides extraordinary resistance from stains and moisture and helps maintain the stone’s natural color. For optimum protection, tops should be resealed every 6 to 12 months. It takes just a few minutes to distribute an even coat of the sealer and then wipe the tabletop dry.
Airborne dust and dirt can easily be removed with plain water. For more thorough cleaning, use a pH neutral cleaner such as Simple Green, a water-based biodegradable cleaner available in most supermarkets. Avoid ammonia-based cleaners, which can break down the sealant. Spills should always be cleaned up reasonably quickly, since over time they may begin to penetrate the sealant.
Ancient Mosaic Studios’ Stone Enhancing Sealer is available wherever our tabletops are sold. For additional help in obtaining our sealer, you may call us at (772) 460-3145 or email us at info@ancientmosaic.com
Cold Climates - We recommend that tabletops be stored in a dry area in cold climates or be covered with a suitable outdoor furniture cover. Make a tent with the cover so that it is not touching any part of the tabletop – this will promote airflow and allow moisture to escape. It is possible that snow sitting on a tabletop for an extended period of time could cause moisture to penetrate the sealer. Marble is porous, and if moisture were to enter the stone and freeze, the marble may crack. Always seal the tabletop before each winter.
Warranty
Marble is a natural material and colors/characteristics will vary; many of our tabletops replicate old Italian floors, and the stone may have chips, pits, surface cracks, gouges, or corners missing – these aspects enhance the character of the tabletop. They are not defects, and in no way diminish the structural integrity of the tabletop.
For residential use, Ancient Mosaic Studios tabletops are warranted to the original purchaser for the period of six years from date of purchase, to be free from defects in materials, and workmanship; Casual Rustics tabletops carry a warranty of 3 years and Parvenza composite tabletops have a warranty of 2 years. Ancient Mosaic Studios, LLC warrants to the original purchaser that tabletops deemed defective by the company, covered by warranty, will be replaced or repaired (at the company’s option) when returned to the factory at purchaser’s expense, during the warranty period. The replaced or repaired tabletops will be shipped back to original purchaser at no charge.
This warranty does not apply to any tabletop which has been damaged by freight or accident or which has been misused, altered or repaired by anyone other than Ancient Mosaic Studios. Tabletops must be re-sealed on a regular basis to protect the stone, or the warranty is voided. No person is authorized to assume for Ancient Mosaic Studios any other liability in connection with the sales of the products. In no event shall Ancient Mosaic Studios be liable for any incidental or consequential damages related to the merchandise.
There are no warranties, which extend beyond the description on the face hereof.